Virus & Spyware Removal
Is my computer infected?
Viruses and spy-ware are a huge threat to computers and it continues to grow
each day. In the past, you had to open a file, click on a link or do something to get infected. Today, you just
need to connect your computer to the internet without the proper protection. We can help make sure your computer
stays safe!
How do I know if my computer is infected?
Does your computer run much slower then it used to? Do advertisements
pop-up on your screen all the time? Do you get unexpected results when you browse the internet (Porn Sites
or advertising sites when you tried to go somewhere else). These are all signs that you may be infected.
How can you help?
We will clean your computer or laptop and update the operating system as recommended by Microsoft. We will
show you how to protect yourself from future infections and can optionally install software to assist in
making it much more difficult to be infected again.
Virus/Spyware Removal $80.00 (Drop-off Service)
We will use the latest detection methods to search your computer for all forms of known computer viruses, spyware,
loggers, trojans, worms, root-kits and other pests. We will remove these pests from your computer, restoring it
to a safer and more secure system.
Our service is a flat fee (customer must drop off unit for repair). Our flat rate hourly fee is charged for on-site
service (Not Recommended as it is a very time consuming process). We charge less then half what most
of the national chains charge because we don't have the overhead they do. We will also update the Windows XP, Vista
and Windows 7 Operating System with the latest updates from Microsoft to help in preventing future infections at no
additional charge. (A working broadband internet connection required.)
What to bring with or have available for service
- AC Power Cord
- CD-ROM or DVD-ROM Drive Installed and Working
- Your computer's System Disks (that came with the computer)
- Administrator's Login and Password
- Review and Sign our Terms Of Service Agreement
- For On-Site Service, an Adult over the age of 18 must be present at all times.
PLEASE NOTICE:
The problem with Virus, Trojan and Root-kit infections nowadays is, it causes a lot of damage. Even if we clean the malware
off your system, we can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot
of spawn behind that most scanners won't even recognize and the logs won't show. We also can't guarantee we can repair all
the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving
this damage is not always possible since it will be searching for a needle in a haystack to find the right cause and
solution. We will clean your system up the best that is possible, but keep in mind that we can't solve ALL problems this
malware already caused.
If your system is heavily infected, the ONLY real cure is to reformat the Hard Drive(s) and re-install everything from
scratch. This rebuilding process is not part of the fee associated with this service, it is a separate charge. Your best
bet is to keep your system clean and protected, and always make backups of your important files.
We strongly recommend that you do the following immediately upon return of your computer form being cleaned by us. From a
clean computer, change all your online passwords-- for email, for banks, eBay, forums etc.... Do not change passwords or
do any transactions while using the infected computer (before it has been cleaned) because the attacker may get the new
passwords and transaction information. Backup your most important data immediately and store it in a safe place. If your
computer was heavily infected, we highly recommend that you have the system re-installed. We highly recommend that you run
a full compliment of Firewall, Virus, Spyware, Root-Kit and SPAM filtering software that is a professional version. Midnight
Computer Solutions Recommends the new AVG Internet Security Packages that contains all these. We also recommend
Spybot Search and Destroy Version 1.6.3 or later as it has very good root-kit detection abilities and can block harmful sites.
Customer Service
If you have any questions or would like to meet with us and talk over your custom needs, we'd be happy to assist you.
Click on the Contact us link at the top of this page and send us an email with some of the details of your needs. We will
contact you and set up a time to go over your needs.
Midnight Computer Solutions has a No Hassles Guarantee. If we diagnose your computer to be un-repairable, we will not charge
you for the diagnosis. We don't believe you should have to pay to find out something is truly broken! We guarantee our work
for 15 days. If during that time you are not happy with our service, we will work with you to correct the original problem
with no additional cost. Contact us for further details.
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